Information and tracking usage

Urban Retreat tracks and gathers information on this website that helps us to identify our visitors’ needs related to our website and our services. Urban Retreat is the sole owner of the information tracked and gathered on this website. We will never share, sell or rent this information unless explicitly stated in this policy or ordered by a court of law..


On some pages of our website users have the option to register for various Urban Retreat services – e.g. newsletter – using forms. These forms require the user’s name, email address as well as other information that help us provide the requested service. The user may choose to provide additional non-mandatory information that enables us to provide a more personalised service.


The usage of cookies is in no way linked to any personally identifiable information while on our site. When a user closes their browser the cookie session ends. If a user rejects the cookie, they may still use our site; however, the user may be limited to the access of some areas within our website. Cookies help us understand our visitors’ needs and interests and we use that information to improve our website and services offered on the individual pages.

Shared usage of data

We reserve the right to share accumulated, general demographic data for statistical purposes with selected partners. This data does not contain any personally identifiable data.


When subscribing to our newsletter a visitor needs to provide the following mandatory information: Salutation, First Name, Last Name, Email Address.

Changing / Editing personal information

Every email sent by Urban Retreat allows the user to change, edit or remove any information they provided whilst registering for Urban Retreat services or for contact request on the website.


Users who wish to no longer receive our newsletter or promotional emails may click on ‘Unsubscribe’ which is embedded with every email sent by Urban Retreat, in order to not receive future marketing messages.


in case of policy change Should we decide to change our privacy policy, we will inform of such changes on our website. This keeps our users up to date about which information we gather, how we are using this information, whether the information is made public and if so, in what way. Should we decide to make use of personally identifiable information in another way than stated at the time when this information was gathered, the users concerned will be made aware of this via email. The users may then decide whether we will be permitted to use their data in this new fashion. Otherwise, we use data exclusively in accordance with the privacy policy under which they were gathered.

Contact Information

Urban Retreat

2-4 Hans Crescent London


+44 (0) 3897 0400