T: 020 3897 0400

Deposit Policy

A 50% deposit is payable on:

Deposits will be returned under the conditions that:

The Urban Retreat Customer Service Team are notified of you wanting to change or cancel the appointment, at least 24 hours prior to your booking, over the phone. If the Urban Retreat Customer Service Team are not notified 24 hours prior to your booking, you will lose your deposit. If you do not show up to your appointment, you will lose your deposit.

Please note, we are closed on Sunday’s and therefore, all Monday appointment changes must occur before close of business on the Saturday just passed, in order to be within the 24 hours gap.

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