A 50% deposit is payable on:
- All services booked using the Urban Retreat online booking system
- All services booked over the phone or in-salon which are valued over £200
- All services of the following practitioners and departments require a 50% deposit, regardless of the value of the service: Anna Whitter, Clare Marie Peters, Dr. Luca Russo, Dr. Timm Golueke, Elaine Slater, Enrico Di Candia, Nik Pinnock, Suman Jalaf, Tracie Cant, Direct Hair Transplant department , Women’s Health Clinic department
Deposits will be returned under the conditions that:
The Urban Retreat Customer Service Team are notified of you wanting to change or cancel the appointment, at least 24 hours prior to your booking, over the phone. If the Urban Retreat Customer Service Team are not notified 24 hours prior to your booking, you will lose your deposit. If you do not show up to your appointment, you will lose your deposit.
Please note, we are closed on Sunday’s and therefore, all Monday appointment changes must occur before close of business on the Saturday just passed, in order to be within the 24 hours gap.