An Update From Our Managing Director
Safety and wellbeing
are a number one priority for us here at Urban Retreat and with the development
of coronavirus around the world we wanted to let you know the steps we are
taking to ensure a continuously safe environment for our clients.
- Although we already have our regular cleaning process in place, we are running more deep cleans of all surfaces within The White House including treatment rooms, bathrooms, our lounges and cafe all of which are being cleaned throughout the day by our in-house cleaning team.
- For your convenience and safety we have also placed hand sanitisers throughout the spa and encourage all customers to use these during their visit. Our team also utilise these between all client interactions. Our toilets are as always filled with luxury Bastide soap which we kindly remind clients to use when washing their hands.
- Our service providers take all the necessary health and safety precautions during our treatments so you can be sure you are in the safest possible environment.
- We are asking all visitors to provide their full details in order for us to be aware of everyone who has come through during this period.
- All our events are being assessed on a case-by-case basis as we follow the World Health Organisation’s guidance.
- We do ask if you are feeling unwell or have recently travelled to the affected areas, to please let us know and we can reschedule your appointment to a more appropriate time. We will be more flexible with cancellations and rebooking’s on a case-by-case basis if you are affected by the coronavirus situation.
- If you’re looking to keep well and boost your immunity we do offer a variety of immunity boosting services including Hocatt Ozone Therapy, IV Infusions and health shots available from Flavour Café.
We thank you for your support during this time and we will ensure to inform you swiftly of any further developments. If you do have any questions, please get in touch with our friendly team to discuss.
We look forward to
welcoming you at Urban Retreat soon.